Terms and conditions.

1. Quotes and bookings

Prices shown on this website come from our current price schedule and include or exclude GST as marked. Online bookings show the full price for your address before you pay. Quoted jobs (events, construction, fit outs and bulky pickups) are priced from the scope you give us; if the scope changes, the price may change, and we tell you before the work is done. A quote is valid for 30 days unless it says otherwise.

2. Payment

Regular collections are paid 3 or 6 months up front, with the exact collection count shown before you pay, or on a monthly account where we have agreed one. Short term hires are paid at booking. Invoices are due by the date on the invoice. Online card payments are processed by our payment provider; we do not store card numbers. If an account falls overdue we may pause collections until it is brought up to date, after contacting you first.

3. What goes in the bins

Bins take general household and commercial waste, recycling and green waste as booked. The firm exclusions are: concrete, bricks, soil, sand, rubble, asbestos, chemicals, paints, liquids, batteries, gas bottles and other hazardous waste, and hot ash. Each bin carries a 150 kg weight cap. If a bin is overweight or contains excluded material we may be unable to empty it; we will contact you about removal options and any extra disposal cost before charging it.

4. 7 day hires

A hire includes delivery, 7 days on site, collection and disposal. The price you are shown for your address is the delivered price; there is no separate delivery charge and nothing is added for distance. When an extra-day rate is configured it is shown before you pay; otherwise the booking form asks you to request a quote. Extra days are $5.00 per bin per day. Call before your collection day and we move it out. Leave the bin accessible on the agreed collection day.

5. Regular collections

Collections run weekly or fortnightly on your set day. Put the bin out, or leave it accessible, by 6am on collection day. If we cannot reach the bin (blocked access, locked gate, bin not out) we contact you and return on the next scheduled run; a missed collection caused by no access is not refunded, but we will always try to fit a catch up in first. An optional bin lock is $10.00 per collection.

6. Changes and cancellations

There is no lock in contract. You can change bin size, frequency or bin count, pause, or cancel a regular service with a phone call or email. If you cancel a prepaid period early, we refund the unused collections at the rate you paid, less any amounts already owing. Hire bookings can be moved or cancelled without charge up to the day before delivery.

7. Our bins

Bins remain our property. Fair wear and tear is on us; loss of a bin, or damage beyond fair wear (fire, paint, chemical damage), may be charged at replacement cost. Please do not move a bin from the agreed position without telling us, and do not overfill it past the point the lid closes.

8. Service area

The booking form checks the operator’s currently published suburbs before payment. An address outside that list is captured as an enquiry so the operator can review it; it is not booked or charged unless they confirm they can service it.

9. Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. If we fail to deliver a service you have paid for, you are entitled to a remedy: normally a replacement collection or a refund of the missed service. Beyond what the law does not allow us to limit, we are not liable for indirect losses, and our liability for any claim is capped at resupplying the service or refunding what you paid for it.

10. GST and invoices

We are registered for GST. Invoices are tax invoices showing GST separately. Prices marked plus GST have GST added at checkout; prices marked inc GST already include it.

11. Price changes

Prices for future periods can change. Anything you have already paid for is locked at the price you paid: a prepaid block of collections is never repriced. The price of any booking is shown in full, including GST and any delivery fee, on the booking form before you pay.

12. General

These terms are governed by the laws of the Australian state or territory in which we supply the service. If part of these terms turns out to be unenforceable, the rest still applies. We may update these terms from time to time; the version on this page at the time you book is the one that applies to that booking.